I am beginning to feel like Charlie Brown in that classic Peanuts strip. You know, the one in which Lucy keeps pulling the football away when Charlie Brown tries to kick it.
I’m talking about Sears and our washing machine.
If you’ve been reading my blogs, you know that Sandra and I have been without a washing machine for four long weeks.
The Catch 22 is that I have a Sears Home Warranty plan, and they are supposed to fix my appliances if they break down. So I don’t want to buy a new washer. But Sears has been fixin’ to fix this one for the past month – without success.
They finally phoned a week ago to say they were replacing the Kenmore front loader with a GE model, and it would arrive in “three to five business days.” I’ve been trying since Wednesday to get more specific information but Customer Service hasn’t been able to enlighten me.
“The notes are incomplete,” one lady informed me cheerfully. And that meant there was no data on the delivery date – or on the company assigned to do the delivery.
So I phoned first thing this morning and miraculously the notes seem to have been updated. And the notes say the “estimated delivery date is August 3.”
This has to be some kind of scam. They must be trying to make me give up and buy a new washing machine. No company can be as messed up as Sears seems to be.
